LEGAL
Accessibility Statement
Effective date: May 26, 2026 · Last reviewed: May 26, 2026
New Care Medical & Wellness Group is committed to ensuring that our website and patient services are accessible to people with disabilities. We believe every patient and visitor deserves equal access to health information and care.
Conformance goal: We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and applicable requirements under Title III of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act where relevant to our digital and physical services.
1. Website Accessibility Measures
We take the following steps to support accessibility on our website:
- Semantic HTML structure with headings, landmarks, and descriptive link text where practicable.
- Text alternatives for meaningful images and icons, including alt text on logos and photographs.
- Keyboard navigability for primary navigation, forms, and interactive components.
- Visible focus indicators for interactive elements.
- Color contrast designed to meet WCAG AA requirements for body text and controls.
- Responsive layout that supports zoom up to 200% without loss of content or functionality.
- Skip navigation link to main content on legal and informational pages.
- Respect for
prefers-reduced-motionsettings where animations are used. - Form labels and accessible names on inputs, including email subscription fields.
2. Assistive Technology Compatibility
Our website is designed to be compatible with commonly used assistive technologies, including screen readers, screen magnifiers, and speech recognition software, on supported browsers and operating systems. Compatibility may vary depending on browser, device, and assistive technology versions.
3. Physical Accessibility at Our Locations
We strive to make our clinics accessible to patients with mobility, sensory, and other disabilities. Our Miami Lakes and West Palm Beach locations offer:
- Accessible parking where available on site or nearby.
- Wheelchair-accessible entrances and exam rooms, subject to building configuration.
- Assistance from staff upon request for check-in, navigation, and communication needs.
- Bilingual services in English and Español.
If you anticipate needing specific accommodations for your visit, please call us in advance so we can prepare:
Miami Lakes: (786) 656-0428
West Palm Beach: (561) 493-3114
4. Communication Accommodations
We provide reasonable communication accommodations for patients and companions with disabilities, which may include auxiliary aids and services where appropriate and readily achievable. Please contact our office to discuss your needs before or at the time of your appointment.
5. Known Limitations
Despite our efforts, some content or functionality may not yet be fully accessible. Examples may include:
- Third-party embedded content or linked external resources not controlled by New Care.
- PDF documents or legacy materials not yet remediated for full accessibility.
- Occasional contrast or labeling issues on newly published pages while remediation is in progress.
We are actively working to identify and resolve accessibility barriers.
6. Feedback and Assistance
We welcome your feedback on the accessibility of our website and services. If you encounter a barrier or need assistance accessing information or scheduling care, please contact us:
New Care Medical & Wellness Group
Accessibility Coordinator
7920 NW 154 St, Suite 110
Miami Lakes, FL 33016
Phone: (786) 656-0428
TTY users may dial 711 for Florida Relay Service.
Please describe the page or service you tried to access, the issue you experienced, and your preferred contact method. We aim to respond within five business days.
7. Formal Grievance Procedure (ADA)
If you believe you have been denied access to services or accommodations on the basis of disability, you may file a grievance with our practice using the contact information above. Your grievance should include your name, contact information, date and description of the incident, and the accommodation requested.
We will investigate complaints and respond in a format accessible to you. If you are not satisfied with our response, you may contact the U.S. Department of Justice, Civil Rights Division, or the appropriate state or local enforcement agency.
8. Ongoing Efforts
Accessibility is an ongoing commitment. We periodically review our website, train staff on inclusive patient communication, and update policies and digital content to improve usability for all users.