Privacy Policy

New Care Medical & Wellness Group (“New Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, book appointments, subscribe to communications, or otherwise interact with our practice.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address, mailing address, and preferred language.
• Appointment and patient information: information you provide when scheduling visits, completing intake forms, or communicating with our clinical and administrative staff.
• Insurance and billing information: insurance carrier, member ID, and payment details when applicable.
• Website and device information: IP address, browser type, pages visited, referring URLs, and general usage data collected through cookies or similar technologies.
• Communications: records of phone calls, emails, web form submissions, and text messages (SMS/MMS) when you opt in to receive them.

2. How We Use Information

We use collected information to:

• Provide medical care, schedule appointments, and coordinate treatment.
• Verify insurance coverage and process billing.
• Respond to inquiries and provide customer support.
• Send appointment reminders, care-related notifications, and, with your consent, promotional or educational messages by SMS, email, or phone.
• Improve our website, services, and patient experience.
• Comply with legal, regulatory, and accreditation requirements.

3. SMS and Text Messaging

If you opt in to receive text messages from New Care, we may use your mobile number to send appointment reminders, care instructions, account notifications, and, where permitted and with your consent, health tips or promotional messages.

• Mobile information will not be sold or shared with third parties for their own marketing purposes.
• Message frequency varies. Message and data rates may apply.
• You may opt out at any time by replying STOP. For help, reply HELP or call (786) 656-0428.
• Consent to receive text messages is not a condition of receiving medical care or purchasing services, except where a text is used solely to deliver a service you requested (such as a one-time appointment confirmation).

See our Terms & Conditions for full SMS program terms.

4. How We Share Information

We may share information with:

• Health care providers and staff involved in your care.
• Insurance companies, billing services, and payment processors.
• Technology vendors that support scheduling, communications, website hosting, and analytics, under contractual obligations to protect data.
• Legal or regulatory authorities when required by law, court order, or to protect rights, safety, and security.

We do not sell personal information. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their own marketing purposes.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can adjust browser settings to refuse cookies; some site features may not function properly if cookies are disabled.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to provide services, meet legal and medical record retention obligations, resolve disputes, and enforce agreements. Medical records are retained in accordance with applicable Florida and federal requirements.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access, correct, or request a copy of certain personal information.
• Opt out of marketing emails by using the unsubscribe link in those messages.
• Opt out of marketing text messages by replying STOP.
• Request restrictions on certain uses or disclosures of PHI under HIPAA, as described in our Notice of Privacy Practices.

9. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website without appropriate parental consent. Pediatric patients may receive care through our practice with information provided by a parent or legal guardian.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect revisions. Material changes may also be posted on our website or communicated through other appropriate channels.

12. Contact Us

For privacy questions, SMS program questions, or to exercise your rights, contact us:

New Care Medical & Wellness Group
7920 NW 154 St, Suite 110
Miami Lakes, FL 33016
Phone: (786) 656-0428
West Palm Beach: (561) 493-3114

For HIPAA-related requests regarding protected health information, please contact our Privacy Officer at the Miami Lakes location during business hours.